Government Service Requests Management
"Geographically enabled management for all government service requests needs"
"Geographically enabled management for all government service requests needs"
GovSRM maps your service requests. A smart phone and tablet equipped work force can utilize GovSRM solutions to most efficiently complete service requests or work orders. We create live maps that allow front line employees, supervisors and directors to visualize production. These tools allow employees to make the best decisions to maximize efficiency and reduce cost.
GovSRM can assist in moving away from paper tickets and static reports to GIS based solutions that feature dynamic tools.
Analyze existing performance to set realistic SLAs that will drive your business practice.
Our goal is to create preventive maintenance programs that will ultimately reduce service requests from citizens.
Success can be measured by the decrease in service requests received.
Maps are the foundation of being able to manage service requests effectively. Set your IT environment up to maximize Web App Products.
Get department data into GIS environment using best practices. This allows integration between administration, dispatchers, supervisors, field workers, and departments.
Create workflow processes, standard operating procedures, and SLAs where everyone knows how their department works, what their role is in it, and can see up to date performance metrics.
Share the data department wide. This not only includes maps, but items like shared folders containing relevant reports, graphs, automated emails, etc.
It is critical to train field crews both in group and individual settings to make sure they are competent using the GIS apps and reports provided.
Once the system is in place, look for ways to optimize workflows to eliminate delays, bottlenecks, duplication of efforts, incorrect information, etc.
GovSRM has helped organizations improve efficiency by more than 50%.
We want to help our customers continually improve their workflows. Contact us and we will be glad to set up a demo environment as a trial to see how it can be accomplished.
Our goal is to provide seamless solutions. Contact us to set up a demo.
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